Legal
Privacy Policy
This policy explains how HomeFix Station LLC ("HomeFix Station", "we", "us") collects, uses and protects information when we provide appliance and air conditioner repair services, and when we use our internal software, including our scheduling and billing assistant "Atlas" and its connection to QuickBooks Online.
Information we collect
- Customer and service information: name, service address, phone number, email address, appliance brand, model and serial number, the reported problem, and appointment preferences. We receive this from you directly or from the warranty company that assigned us your service request.
- Visit records: technician notes, diagnostic findings, photos of the appliance and its installation, estimates and service reports.
- Messages: emails and text messages you exchange with us about your service request.
- Business accounting data: when our software is connected to our own QuickBooks Online company, it reads and creates records in that company, such as customers, service items, invoices and payments.
How we use information
- To contact you, schedule and confirm visits, and perform the repair or diagnosis.
- To prepare service reports and estimates for you and for the warranty company responsible for your service request.
- To create, send and track invoices, and to record payments in our accounting system.
- To keep business records as required by our warranty partners and by law.
We use automated tools, including AI-assisted software, to read scheduling replies, draft messages and reports, and organize our records. A HomeFix Station staff member approves appointment times and service reports before they are sent.
How we share information
We do not sell your personal information. We share it only as needed to provide the service:
- With the warranty company or service contract provider that assigned your service request (for example, visit reports, photos, estimates and invoices).
- With service providers that run our operations on our behalf: email (Google), text messaging (Twilio), cloud hosting and database services, AI processing services used to draft and organize messages, and accounting software (Intuit QuickBooks). These providers may use the information only to provide their services to us.
- When required by law, or to protect our rights, property or safety.
Text messaging (SMS)
If you provide a mobile number, we may send you text messages related to your service request, such as scheduling questions, appointment confirmations and visit updates. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that deliver the messages for us.
QuickBooks Online data
Our software connects only to HomeFix Station's own QuickBooks Online company, with authorization granted by HomeFix Station's owner through Intuit's sign-in. It uses that access to look up customers and service items, create and email invoices, and check whether invoices have been paid. We do not sell, rent or share QuickBooks data with anyone, and we do not use it for any purpose other than our own billing and bookkeeping. Access can be revoked at any time from QuickBooks or by contacting us, after which the stored connection credentials are deleted.
Security and retention
We keep information on access-restricted systems and limit access to people and services that need it to run our business. Connection credentials are stored only on our secured server. We keep service and billing records for as long as needed for warranty, tax and legal purposes, then delete them.
Your choices
You may ask us to access, correct or delete your personal information, or to stop contacting you, by emailing us. Some records may need to be kept to meet warranty or legal obligations.
Changes
We may update this policy. The effective date above shows when it was last changed.
Contact
- Company
- HomeFix Station LLC
- Address
- 518 NE 48th St, Boca Raton, FL 33431
- homefixstation@gmail.com